Telecaller

A new Telecaller role is open at Yamaha Shanco Mobile, Malappuram. No experience? You can still apply. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: CRM tools, Typing speed, Hindi and English, Active listening
• Basic English
• Freshers can apply
• You are patient and calm under pressure

Quick facts

• Work location: Malappuram, Kerala
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Yamaha Shanco Mobile.