Senior Operations Executive

Looking for a Senior Operations Executive role in Baner, Pune? Yatnavat Technologies Private Limited is hiring now. You can earn up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Marathi, Hindi, English

Pay and perks

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Day-to-day work

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi, Marathi, Tamil
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Marathi, Hindi, English
• Someone polite and customer-first

Position details

• Location: Baner, Pune, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: On-site
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Yatnavat Technologies Private Limited.