Telecaller

Yatra k Sathi wants to bring on a Telecaller for its Bhelupur, Varanasi team. Salary is up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Salary

Compensation: ₹15,000 – ₹20,000 per month.

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Active listening, Hindi and English and Verbal communication
• Basic English
• Freshers can apply
• You are calm under pressure and polite

Quick facts

• Job location: Bhelupur, Varanasi, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work type: Office-based
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Yatra k Sathi.