Telecaller

YDP Overseas is looking for a Telecaller to join its team in Guntur. The pay goes up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Day-to-day work

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Verbal communication, CRM tools, Hindi and English, Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, polite attitude

Job at a glance

• Job location: Guntur, Andhra Pradesh
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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