Customer Support Representative (Cs...

Yg Connect Private Limited has an opening for a Customer Support Representative (Cs... based in Mahalakshmi Layout, Bengaluru. The pay goes up to ₹18,000/month. Freshers can apply. There are 15 open positions.

Note from the employer

Key Responsibilities:1)Assist Customers With Online Loan Applications, Including Registration, Documentation, And Submission2)Handle Inbound And Outbound Calls, Emails, And Chat Support Related To Loan Products3)Explain Loan Products, Eligibility Criteria, Interest Rates, And Repayment Terms Clearly4)Verify Customer Information And Ensure Accur. Type : Inbound, Outbound | Languages : Telugu, Tamil, Kannada, English, Hindi

Day-to-day work

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, Kannada, Outbound, Tamil and Telugu
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Telugu, Tamil, Kannada, English, Hindi
• You are calm under pressure and polite

Compensation

You will be paid ₹15,000 – ₹18,000 per month.

Job details

• Job location: Mahalakshmi Layout, Bengaluru, Karnataka
• Job type: Full time
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 15

Interested? Apply now on BetterJobs with your resume — Yg Connect Private Limited reviews applications regularly.