Customer Retention Executive - Voic...

Yoma Business Solutions Private Limited is hiring a Customer Retention Executive - Voic... in Sector 20 - Gurgaon, Delhi. The team is filling 25 vacancies. Salary is up to ₹24,000/month.

In the employer’s words

Company Overviewlivpure Is A Leading Brand In Water Purifiers And Smart Home Solutions With A Strong Presence Across India, Focused On Customer Wellness And Service Excellence. Role Objectivethe Retention Executive Will Be Responsible For Customer Retention, Subscription Renewals, And Reducing Churn By Delivering Excellent Customer Engag. 1 - 2 Years Experience Compulsory.

Key responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Pay and perks

The salary for this role is ₹18,000 – ₹24,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: CRM tools, Typing speed, Complaint handling, Hindi and English
• Good English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, patient attitude

Job details

• Location: Sector 20 - Gurgaon, Delhi, Delhi
• Vacancies: 25
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Yoma Business Solutions Private Limited.