Vendor Management Associate

Yoma Business Solutions Private Limited is hiring a Vendor Management Associate in Dwarka, Delhi. The pay goes up to ₹17,000/month. There are 25 open positions.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : English

Compensation

The salary for this role is ₹15,000 – ₹17,000 per month.

What you will do

In this role, you will:

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English
• Someone calm under pressure and polite

Job at a glance

• Location: Dwarka, Delhi, Delhi
• Employment type: Full time
• Openings: 25
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Yoma Business Solutions Private Limited today.