Operations Team Leader

YUVI ENTERPRISES (Authorised Service Provider) is looking for an Operations Team Leader to join its team in Juhapura, Ahmedabad. 5 candidates will be hired for this role. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.Taking Reports From Engineers . 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Salary

The salary for this role is ₹15,000 – ₹25,000 per month.

What you will do

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Gujarati and Hindi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• A polite, calm under pressure attitude

Quick facts

• Location: Juhapura, Ahmedabad, Gujarat
• Openings: 5
• Work type: Work from office
• Interview timings: 12:00 PM - 3:00 PM | Monday to Saturday
• Shift: 9:30 AM - 7:30 PM | Monday to Saturday
• Employment type: Full time

Click Apply to send your profile to YUVI ENTERPRISES (Authorised Service Provider). It takes less than a minute.