Kotak Inbound Outbound Call Center ...

Zapto wants to bring on a Kotak Inbound Outbound Call Center ... for its DLF Phase 3 - Gurgaon, Delhi team. The pay goes up to ₹16,000/month. 25 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Call Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic | Languages : Bengali, Hindi, English

What you will do

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Pay and perks

The salary for this role is ₹14,000 – ₹16,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Bengali, Domestic, English and Hindi
• No English required
• Freshers can apply
• Type: Domestic
• Languages: Bengali, Hindi, English

Position details

• Location: DLF Phase 3 - Gurgaon, Delhi, Delhi
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 25
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Zapto today.