Senior Tele Caller

Zaveri is hiring a Senior Tele Caller in Shyamal, Ahmedabad. The pay goes up to ₹25,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : Hindi, Gujarati, English

Compensation

The salary for this role is ₹15,000 – ₹25,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Gujarati, Hindi, Marketing, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: Hindi, Gujarati, English
• A customer-first, polite attitude

What you will do

• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Shyamal, Ahmedabad, Gujarat
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Zaveri.