Team Leader

Start your next role as a Team Leader with Zeal Outsourcing in Hazratganj, Lucknow. Salary is up to ₹28,000/month. There are 5 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Pay and perks

Compensation: ₹20,000 – ₹28,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are customer-first and patient

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Job details

• Work location: Hazratganj, Lucknow, Uttar Pradesh
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Vacancies: 5

Interested? Apply now on BetterJobs with your resume — Zeal Outsourcing reviews applications regularly.