Senior Telecaller

Zentratech is hiring a Senior Telecaller in Egmore, Chennai. You can earn up to ₹35,000/month. The team is filling 2 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

What you get

The salary for this role is ₹15,000 – ₹35,000 per month.

What you will do

In this role, you will:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: CRM tools, Complaint handling, Typing speed, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Job details

• Location: Egmore, Chennai, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Openings: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Zentratech.