Operations Manager

Looking for an Operations Manager role in Mandawali, Delhi? Zentus Consultants Pvt Ltd is hiring now. The pay goes up to ₹50,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Cma Preparation & Project Reports, Mis Reporting . More Than 2 Years Experience Compulsory.

Eligibility

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of Complaint handling, Hindi and English, Active listening and CRM tools
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone polite and calm under pressure

What you get

You will be paid ₹35,000 – ₹50,000 per month.

Your responsibilities

Here is what a typical day looks like:

• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Mandawali, Delhi, Delhi
• Work type: Work from office
• Employment type: Full time
• Vacancies: 1
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 10:00 AM - 6:00 PM | Monday to Saturday

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