Operation Manager

Zephyr Estate is looking for an Operation Manager to join its team in Mussoorie, Dehradun. Salary is up to ₹35,000/month.

In the employer’s words

Responsible For Handling Team. Manage Day To Day Operations. Monitor Targets And Performance. Taking Regular Updates. More Than 2 Years Experience Compulsory. | Basic Excel, MS Word | Skills Needed : Email, Computer

Compensation

You will be paid ₹20,000 – ₹35,000 per month.

Key responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.

What we are looking for

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Basic Excel, Computer, Email, Ms Word
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel, MS Word
• Skills Needed: Email, Computer
• You are polite and patient

Job details

• Job location: Mussoorie, Dehradun, Uttarakhand
• Openings: 1
• Work type: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Timings: rotashanal Shift

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