Senior Customer Service Representat...

Zes Global Bpo (Opc) Private Limited has an opening for a Senior Customer Service Representat... based in Koramangala, Bengaluru. 10 candidates will be hired for this role. You can earn up to ₹27,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, Outbound | Languages : English

Salary

Compensation: ₹18,000 – ₹27,000 per month.

What the job involves

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Good knowledge of English, Inbound and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: English
• Someone calm under pressure and polite

Quick facts

• Work location: Koramangala, Bengaluru, Karnataka
• Shift: 8:00 PM - 5:00 AM | Monday to Friday
• Work mode: Work from office
• Job type: Full time
• Openings: 10
• Interview: 1:00 PM - 7:00 PM | Monday to Friday

Apply today and take the next step in your career with Zes Global Bpo (Opc) Private Limited.