Senior Telecaller

A new Senior Telecaller role is open at Zes Global Bpo (Opc) Private Limited, Koramangala, Bengaluru. Freshers can apply. There are 20 open positions. The pay goes up to ₹27,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, Outbound, Sales | Languages : English

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

What you get

Salary: ₹18,000 – ₹27,000 per month, based on skills and experience.

Candidate profile

• Ideal for freshers starting their career
• Education: Tenth Pass
• Skills: English, Inbound, Outbound, Sales
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Sales
• Languages: English
• You are customer-first and patient

Position details

• Location: Koramangala, Bengaluru, Karnataka
• Working hours: 8:00 PM - 5:00 AM | Monday to Friday
• Interview timings: 5:00 AM - 7:00 PM | Monday to Friday
• Employment type: Full time
• Vacancies: 20
• Work type: Work from office

Ready to start? Upload your resume and apply to Zes Global Bpo (Opc) Private Limited today.