Customer Care

Zest job hiring India Pvt Ltd has an opening for a Customer Care based in Basaveshwar Nagar, Bengaluru. Salary is up to ₹20,000/month. Freshers can apply. The team is filling 30 vacancies.

In the employer’s words

We Are Looking For A Customer Support Executive (Voice Process) To Handle Inbound And Outbound Calls Related To Delivery Services. The Candidate Will Assist Customers, Delivery Partners, And Vendors By Resolving Delivery-Related Queries Efficiently And Professionally. Type : Outbound, Domestic, Inbound | Languages : Hindi

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Domestic, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Inbound
• Languages: Hindi
• Someone customer-first and calm under pressure

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Job details

• Job location: Basaveshwar Nagar, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time

Ready to start? Upload your resume and apply to Zest job hiring India Pvt Ltd today.