Team Leader

Zest job hiring India Pvt Ltd wants to bring on a Team Leader for its Vijayanagar, Bengaluru team. You can earn up to ₹23,000/month. 30 candidates will be hired for this role.

Employer’s description

We Are Seeking A Dynamic And Target-Driven Telecalling Team Leader To Manage, Guide, And Develop A High-Performing Telecalling Team. The Candidate Will Be Responsible Not Only For Achieving Team Targets But Also For Recruiting And Building Their Own Team Of Telecallers. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic, Inbound | Languages : Hindi

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Hindi, Inbound, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Inbound
• Languages: Hindi
• Someone polite and calm under pressure

Pay and perks

The salary for this role is ₹18,000 – ₹23,000 per month.

Position details

• Job location: Vijayanagar, Bengaluru, Karnataka
• Openings: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Zest job hiring India Pvt Ltd today.