Team Leader

Zest job hiring India Pvt Ltd is hiring a Team Leader in Vijayanagar, Bengaluru. You can earn up to ₹25,000/month. 30 candidates will be hired for this role.

Note from the employer

A Team Leader In A Telecalling Environment Is Responsible For Managing A Group Of Telecallers, Ensuring They Meet Sales Or Customer Service Targets, Maintaining Quality Standards, And Improving Team Performance. ( Hindi, Kanadda, English, Telugu And Tamil ) Mandatory Languages. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic | Languages : Hindi

What you get

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Day-to-day work

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Domestic, Hindi, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic
• Languages: Hindi
• You are polite and customer-first

Quick facts

• Work location: Vijayanagar, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 30

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