Team Leader

Zest job hiring India Pvt Ltd is hiring a Team Leader in Vijayanagar, Bengaluru. 5 candidates will be hired for this role. You can earn up to ₹23,000/month.

In the employer’s words

Lead, Motivate, And Manage A Team Of Telecallers.Monitor Daily Calling Activities And Team Performance.Ensure Team Members Achieve Individual And Team Targets.Train New Employees On The Calling Process, Scripts, And Company Policies.Conduct Regular Coaching Sessions And Performance Reviews.Monitor Call Quality And Provide Constructive Feedback. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic | Languages : Tamil, Kannada, Telugu, English, Hindi

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Kannada, Outbound, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic
• Languages: Tamil, Kannada, Telugu, English, Hindi
• Someone customer-first and patient

Key responsibilities

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Salary and benefits

The salary for this role is ₹18,000 – ₹23,000 per month.

Job details

• Location: Vijayanagar, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Ready to start? Upload your resume and apply to Zest job hiring India Pvt Ltd today.