Telecalling Team Leader

Zest job hiring India Pvt Ltd wants to bring on a Telecalling Team Leader for its Vijayanagar, Bengaluru team. Salary is up to ₹24,000/month. The team is filling 30 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi

Pay and perks

Salary: ₹18,000 – ₹24,000 per month, based on skills and experience.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Hindi, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi

Key responsibilities

As a Telecalling Team Leader, your work will include:

• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Vijayanagar, Bengaluru, Karnataka
• Work type: Work from office
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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