Voice Process / Inbound Callings

Start your next role as a Voice Process / Inbound Callings with Zest job hiring India Pvt Ltd in Bapuji Nagar, Bengaluru. The pay goes up to ₹20,000/month. 30 candidates will be hired for this role.

Note from the employer

We Are Looking For A Customer Support Executive (Voice Process) To Handle Inbound And Outbound Calls Related To Delivery Services. The Candidate Will Assist Customers, Delivery Partners, And Vendors By Resolving Delivery-Related Queries Efficiently And Professionally. Type : Outbound, Inbound, Domestic | Languages : Hindi

Roles and responsibilities

In this role, you will:

• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Eligibility

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Domestic, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Inbound, Domestic
• Languages: Hindi
• Someone polite and calm under pressure

Salary

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Job details

• Location: Bapuji Nagar, Bengaluru, Karnataka
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Zest job hiring India Pvt Ltd reviews applications regularly.