Telecalling Team Leader

Zestjob Hiring India Pvt Ltd wants to bring on a Telecalling Team Leader for its Majestic, Bengaluru team. The team is filling 30 vacancies. You can earn up to ₹32,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Hindi

Key responsibilities

As a Telecalling Team Leader, your work will include:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Compensation

The salary for this role is ₹30,000 – ₹32,000 per month.

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Hindi, Kannada, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Hindi
• Someone polite and patient

Job details

• Location: Majestic, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 30
• Job type: Full time

Ready to start? Upload your resume and apply to Zestjob Hiring India Pvt Ltd today.