Telecalling Team Leader

Zestjob Hiring India Pvt Ltd is hiring a Telecalling Team Leader in Sunkadakatte, Bengaluru. The pay goes up to ₹32,000/month. There are 30 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Hindi

What you will do

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Salary

Compensation: ₹30,000 – ₹32,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Hindi, Kannada, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Hindi
• A calm under pressure, polite attitude

Job details

• Job location: Sunkadakatte, Bengaluru, Karnataka
• Work type: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Employment type: Full time

Ready to start? Upload your resume and apply to Zestjob Hiring India Pvt Ltd today.