Telecalling Team Leader

Zestjob Hiring India Pvt Ltd is looking for a Telecalling Team Leader to join its team in Kamaksipalya, Bengaluru. You can earn up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Hindi

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Hindi, Kannada, Tamil and Telugu
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Hindi
• A calm under pressure, polite attitude

Salary and benefits

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Quick facts

• Job location: Kamaksipalya, Bengaluru, Karnataka
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Zestjob Hiring India Pvt Ltd today.