Telecaller

Zion Institute Of Management Education has an opening for a Telecaller based in Duvvada, Visakhapatnam. The pay goes up to ₹15,000/month. The team is filling 2 vacancies.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Telugu, Hindi, English

What the job involves

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Eligibility

• Open to freshers
• Minimum qualification: Graduate
• Good knowledge of English, Hindi and Telugu
• Good English
• Freshers can apply
• Languages: Telugu, Hindi, English
• A customer-first, polite attitude

Salary

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Location: Duvvada, Visakhapatnam, Andhra Pradesh
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Zion Institute Of Management Education.