Telecalling Team Leader

Start your next role as a Telecalling Team Leader with Znr Manspower Enterprises in Yamuna Vihar, Delhi. There are 4 open positions. Salary is up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

What you get

The salary for this role is ₹12,000 – ₹15,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Verbal communication, Active listening and Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Job at a glance

• Location: Yamuna Vihar, Delhi, Delhi
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 4

Ready to start? Upload your resume and apply to Znr Manspower Enterprises today.