Telecalling Team Leader

Start your next role as a Telecalling Team Leader with Znr Manspower Enterprises in Shahdara, Delhi. There are 7 open positions. You can earn up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Active listening, Complaint handling, Typing speed, CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and calm under pressure

Pay and perks

The salary for this role is ₹12,000 – ₹15,000 per month.

What you will do

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Job details

• Work location: Shahdara, Delhi, Delhi
• Employment type: Full time
• Work type: Office-based
• Openings: 7
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Znr Manspower Enterprises reviews applications regularly.