Customer Support Representative (Cs...

Join Zobrx By Evanik Networks as a Customer Support Representative (Cs... in Sector 2 - Noida, Delhi. You can earn up to ₹32,000/month. There are 5 open positions.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : English

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status.
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English and Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English
• Someone patient and customer-first

Salary and benefits

Salary: ₹24,000 – ₹32,000 per month, based on skills and experience.

Job at a glance

• Location: Sector 2 - Noida, Delhi, Delhi
• Work mode: Work from office
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Employment type: Full time
• Openings: 5

Ready to start? Upload your resume and apply to Zobrx By Evanik Networks today.