Telecalling Team Leader Wanted Imme...

Zomato pvt Ltd is hiring a Telecalling Team Leader Wanted Imme... in JP Nagar Phase 1, Bengaluru. There are 4 open positions. Salary is up to ₹25,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound

Your responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Compensation: ₹18,000 – ₹25,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Inbound, Outbound
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Someone polite and customer-first

Quick facts

• Location: JP Nagar Phase 1, Bengaluru, Karnataka
• Vacancies: 4
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 10:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based

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