Zomato Customer Success Associate V...

Zomato is hiring a Zomato Customer Success Associate V... in Sector 44 - Gurgaon, Delhi. No experience? You can still apply. The pay goes up to ₹28,000/month. There are 30 open positions.

Note from the employer

Handle Customer Queries Through Phone, Email, Chat, Or Support Tickets Across Multiple Channels. Troubleshoot Product Or Service Issues And Escalate To The Appropriate Department When Necessary. Type : Outbound, Domestic, Inbound, International | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, International, Kannada
• Good English
• Freshers can apply
• Type: Outbound, Domestic, Inbound, International
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• You are patient and calm under pressure

Key responsibilities

As a Zomato Customer Success Associate V..., your work will include:

• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

Salary

The salary for this role is ₹18,000 – ₹28,000 per month.

Job at a glance

• Work location: Sector 44 - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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