Zomato Inbound Outbound Bpo Custome...

Join Zomato as a Zomato Inbound Outbound Bpo Custome... in Sector 128 - Noida, Delhi. 30 candidates will be hired for this role. No experience? You can still apply. Salary is up to ₹20,000/month.

Employer’s description

Manage Inquiries: Answer Questions About Company Products, Services, Policies, And Order Statuses.Resolve Issues: Troubleshoot Technical Problems, Handle Billing Discrepancies, And Resolve Customer Complaints Calmly.

What you will do

As a Zomato Inbound Outbound Bpo Custome..., your work will include:

• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Graduate or equivalent
• Good knowledge of Complaint handling, Active listening, Hindi and English and Verbal communication
• Good English
• Freshers can apply
• You are customer-first and calm under pressure

Quick facts

• Work location: Sector 128 - Noida, Delhi, Delhi
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Zomato.