Zomato Inbound Outbound Chat & Voic...

Start your next role as a Zomato Inbound Outbound Chat & Voic... with Zomato in Sector 25 - Gurgaon, Delhi. The team is filling 20 vacancies. You can earn up to ₹28,000/month. No experience? You can still apply.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Inbound, Outbound | Languages : Kannada, Hindi, English

What you get

You will be paid ₹16,000 – ₹28,000 per month.

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Kannada, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Kannada, Hindi, English

Your responsibilities

Here is what a typical day looks like:

• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Sector 25 - Gurgaon, Delhi, Delhi
• Work type: Work from office
• Vacancies: 20
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Zomato reviews applications regularly.