Telecaller

Start your next role as a Telecaller with Zunera Telcom in Arjunganj, Lucknow. Great for first-time job seekers. The pay goes up to ₹14,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Compensation

The salary for this role is ₹14,000 per month.

What the job involves

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Eligibility

• Ideal for freshers starting their career
• Education: Tenth Pass
• Comfortable with Complaint handling, Typing speed, CRM tools, Active listening
• Basic English
• Freshers can apply
• A calm under pressure, polite attitude

Quick facts

• Job location: Arjunganj, Lucknow, Uttar Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Work type: Office-based

Click Apply to send your profile to Zunera Telcom. It takes less than a minute.