Process Associate

Join Zyphercode Private Limited as a Process Associate in Khajaguda, Hyderabad. Salary is up to ₹45,000/month. There are 30 open positions.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, International, Outbound, Sales, Mutual Funds | Marketing

What the job involves

• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Who can apply

• Open to freshers
• Graduate or equivalent
• Comfortable with Inbound, International, Marketing, Mutual Funds, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Inbound, International, Outbound, Sales, Mutual Funds
• Marketing
• A patient, customer-first attitude

Salary

The salary for this role is ₹20,000 – ₹45,000 per month.

Position details

• Location: Khajaguda, Hyderabad, Telangana
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work type: Work from office
• Shift: 02:00 PM - 11:00 PM | Monday to Friday
• Job type: Full time

Apply today and take the next step in your career with Zyphercode Private Limited.