Customer Care Executive

909 Infotech has an opening for a Customer Care Executive based in HSR Layout, Bengaluru. No experience? You can still apply. Salary is up to ₹20,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status.
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• No prior experience needed — freshers can apply
• Education: Graduate
• Comfortable with Active listening, Typing speed, CRM tools, Complaint handling
• Female Only
• Good English
• Freshers can apply
• You are calm under pressure and patient

Salary

Salary: ₹20,000 per month, based on skills and experience.

Quick facts

• Location: HSR Layout, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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