Customer Care Executive

A new Customer Care Executive role is open at Optizenith Global Solutions Private Limited, Hebbal, Bengaluru. No experience? You can still apply. Salary is up to ₹20,000/month. The team is filling 15 vacancies.

Employer’s description

Customer Support Executive Job Description Handle Customer Queries Through Calls, Chat, And Email. Provide Accurate Information And Resolve Customer Issues Professionally. Understand Customer Concerns And Provide Suitable Solutions. Maintain Proper Records Of Customer Interactions. Coordinate With Other Departments When Required. Fol. Languages : Gujarati, Bengali, Punjabi, Marathi, English

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Gujarati, Marathi and Punjabi
• Basic English
• Freshers can apply
• Languages: Gujarati, Bengali, Punjabi, Marathi, English
• Someone patient and calm under pressure

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system.
• You will resolve queries and complaints with patience and accuracy.
• You'll handle inbound and outbound customer calls, chats or emails.
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Salary and benefits

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Job at a glance

• Location: Hebbal, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 15
• Work type: On-site

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