Senior Customer Services Executive

Join A-link Management as a Senior Customer Services Executive in Andheri, Mumbai. There are 30 open positions. Salary is up to ₹35,000/month.

In the employer’s words

He/She Organises Clients' Contact Database, And Monitors Responses To Customer Requests And Queries To Minimise Gaps In Customer Service Delivery. He/She Researches On Customers' Needs To Improve Customer Relationships And Experience. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, Sales | Marketing | Languages : Marathi, Hindi, English

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Marathi, Marketing, Outbound, Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, Sales
• Marketing
• Languages: Marathi, Hindi, English
• You are customer-first and calm under pressure

What the job involves

As a Senior Customer Services Executive, your work will include:

• You will escalate complex cases to the right team within the SLA.
• You will handle inbound and outbound customer calls, chats or emails.
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant

Pay and perks

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Position details

• Location: Andheri, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office
• Vacancies: 30

Apply today and take the next step in your career with A-link Management.