Email Support Executive

A new Email Support Executive role is open at A2M Recruitment, Airoli, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹25,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

What you will do

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.

Compensation

The salary for this role is ₹21,000 – ₹25,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with Verbal communication, Typing speed, Hindi and English, Active listening
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone polite and calm under pressure

Quick facts

• Job location: Airoli, Mumbai, Maharashtra
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — A2M Recruitment reviews applications regularly.