Team Leader

Aabasfit is hiring a Team Leader in Seawoods-Darave, Mumbai. Salary is up to ₹30,000/month. 2 candidates will be hired for this role.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Skills: Complaint handling, Active listening, CRM tools, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and calm under pressure

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.

What you get

Compensation: ₹15,000 – ₹30,000 per month.

Job details

• Work location: Seawoods-Darave, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Aabasfit today.