Telecaller

Aadishakti Innovations wants to bring on a Telecaller for its Bhiwandi, Mumbai team. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Languages : Marathi, English, Hindi

What the job involves

• You will resolve queries and complaints with patience and accuracy.
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.

What we are looking for

• 1–2 years of relevant experience
• Education: Graduate
• Skills: English, Hindi, Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, English, Hindi
• Someone patient and calm under pressure

Compensation

Compensation: ₹10,000 – ₹15,000 per month.

Job at a glance

• Location: Bhiwandi, Mumbai, Maharashtra
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Aadishakti Innovations reviews applications regularly.