Customer Service Team Lead

Start your next role as a Customer Service Team Lead with Aarna Services & Solutions in Virar, Mumbai. There are 4 open positions. You can earn up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Skills: English, Hindi, Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A polite, customer-first attitude

Pay and perks

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Job at a glance

• Location: Virar, Mumbai, Maharashtra
• Vacancies: 4
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 7:00 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Aarna Services & Solutions.