Customer Service Team Leader

A new Customer Service Team Leader role is open at Aarna Services & Solutions, Virar, Mumbai. 2 candidates will be hired for this role. The pay goes up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

What you get

The salary for this role is ₹16,000 – ₹25,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Virar, Mumbai, Maharashtra
• Work mode: Work from office
• Employment type: Full time
• Timings: 9:30 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Aarna Services & Solutions.