Customer Care Associate

A new Customer Care Associate role is open at Aashvi Couture, Malleshpalya, Bengaluru. 2 candidates will be hired for this role. You can earn up to ₹35,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What you get

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

What you will do

• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Skills: English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone patient and customer-first

Position details

• Work location: Malleshpalya, Bengaluru, Karnataka
• Job type: Full time
• Work type: Work from office
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 7:30 PM | Monday to Saturday

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