Customer Care Executive

Aayam Retail is hiring a Customer Care Executive in Okhla Industrial Area, Delhi. The team is filling 2 vacancies. The pay goes up to ₹20,000/month.

Note from the employer

Job Responsibilities: Handle Customer Inquiries From The Company Website And Instagram. Respond To Chats, Messages, And Comments Promptly. Assist Customers With Product Details, Orders, And Complaints. Follow Up With Customers And Ensure Timely Resolution. Coordinate With Internal Teams For Smooth Order Processing. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What you get

The salary for this role is ₹15,000 – ₹20,000 per month.

What you will do

As a Customer Care Executive, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A polite, customer-first attitude

Quick facts

• Location: Okhla Industrial Area, Delhi, Delhi
• Openings: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site

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