Existing Telecaller

Abcd Foundation is looking for an Existing Telecaller to join its team in Kandivili East, Mumbai. The team is filling 5 vacancies. The pay goes up to ₹18,000/month.

In the employer’s words

Experience Telle Caller For Ngo Fundraising No Age Bar. Salary No Issue. 1 - 2 Years Experience Compulsory.

Salary and benefits

You will be paid ₹13,000 – ₹18,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Hindi and English, CRM tools and Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

Your responsibilities

As an Existing Telecaller, your work will include:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.

Quick facts

• Job location: Kandivili East, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 5
• Work type: On-site

Click Apply to send your profile to Abcd Foundation. It takes less than a minute.