Team Lead (International Operations...

Looking for a Team Lead (International Operations... role in Ghansoli, Mumbai? Abhinav Institute Of Technology And Mangement is hiring now. There are 2 open positions. You can earn up to ₹55,000/month.

In the employer’s words

Team Lead International Operations To Manage Customer Support Operations For An International Visa Process. The Candidate Will Be Responsible For Handling Customer Queries, Ensuring Sla Adherence, Resolving Complex Issues, And Maintaining High Service-Quality Standards. 1 - 2 Years Experience Compulsory. | Type : Inbound

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• You are patient and calm under pressure

Key responsibilities

• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Salary

Compensation: ₹35,000 – ₹55,000 per month.

Position details

• Location: Ghansoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Abhinav Institute Of Technology And Mangement reviews applications regularly.