Traning & Quality

A new Traning & Quality role is open at Accentuate Global Technologies Pvt Ltd, Vasai Road East, Mumbai. The team is filling 10 vacancies. The pay goes up to ₹35,000/month.

Employer’s description

The Training & Quality Analyst In A Bpo Is Responsible For Improving Agent Performance By Delivering Effective Training Programs And Ensuring High-Quality Customer Interactions Through Regular Monitoring And Feedback. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Marathi, Hindi, English

Compensation

Compensation: ₹25,000 – ₹35,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Marathi, Hindi, English
• A polite, calm under pressure attitude

Position details

• Job location: Vasai Road East, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Openings: 10

Apply today and take the next step in your career with Accentuate Global Technologies Pvt Ltd.