Telecaller

Start your next role as a Telecaller with Ace Minds Private Tutorials in Grant Road, Mumbai. The team is filling 4 vacancies. Salary is up to ₹26,500/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : English, Gujarati

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: English, Gujarati
• Basic English
• Freshers can apply
• Languages: English, Gujarati
• You are calm under pressure and patient

Pay and perks

Salary: ₹16,500 – ₹26,500 per month, based on skills and experience.

Position details

• Location: Grant Road, Mumbai, Maharashtra
• Job type: Full time
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Ace Minds Private Tutorials today.