Collection Executive Telecalling

Acenna Technology Solutions pvt Ltd is hiring a Collection Executive Telecalling in Airoli, Mumbai. The pay goes up to ₹24,000/month. There are 30 open positions.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Comfortable with Complaint handling, Typing speed, CRM tools, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

Salary

Salary: ₹19,000 – ₹24,000 per month, based on skills and experience.

What the job involves

As a Collection Executive Telecalling, your work will include:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Airoli, Mumbai, Maharashtra
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Acenna Technology Solutions pvt Ltd.